Shipping Policy

At Shelby Games, we are committed to providing you with a smooth and reliable shopping experience. This Shipping Policy outlines the details of how we handle shipping for orders placed on our website. Please read the following information carefully to understand how we process your order and what you can expect from the shipping process.

1. Processing Time

  • Order Processing: All orders are processed within [insert number of business days, e.g., 1-2 business days] after payment is received and confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates and Delivery Times

  • Shipping Costs: Shipping costs are calculated at checkout based on the delivery address and the size of the order. You will be able to review the shipping costs before completing your purchase.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:
    • Standard Shipping: Typically [insert number of days, e.g., 5-7 business days].
    • Expedited Shipping: Typically [insert number of days, e.g., 2-3 business days].
    • International Shipping: Delivery times for international orders may vary depending on the destination and customs processing. Please allow [insert number of weeks, e.g., 1-3 weeks] for international shipments.

3. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Delivered via [Insert Carrier Name, e.g., USPS, FedEx, UPS].
  • Expedited Shipping: Delivered via [Insert Carrier Name].
  • International Shipping: We ship internationally to select countries. International orders are typically shipped via [Insert Carrier Name].

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

5. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Boxes in certain areas. Please provide a physical address to avoid any issues.
  • International Shipping: We currently ship to the following countries: [Insert List of Countries You Ship To]. International shipping fees, customs duties, and taxes may apply, and are the responsibility of the customer.

6. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as extreme weather, carrier delays, or customs processing (for international orders). Shelby Games is not responsible for any delays once the package is in the carrier's possession.

If your order has been delayed, please feel free to contact us at [Insert Contact Information], and we will assist you in tracking the order.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us. We will work with the carrier to locate your package. If your package is deemed lost, we will either reship your order or issue a refund, depending on your preference.
  • Damaged Shipments: If your order arrives damaged, please contact us immediately at [Insert Contact Information]. You may be required to provide photos of the damaged item and packaging for us to assist with a replacement or refund.

8. Free Shipping

From time to time, we may offer free shipping promotions. Free shipping will apply to eligible orders based on specific terms, such as minimum order amounts or geographic locations. Free shipping will be indicated at checkout if applicable.

9. Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible at [Insert Contact Information]. Once your order has been shipped, we are unable to modify the shipping details.

10. Customs, Duties, and Taxes (For International Orders)

For international shipments, customs duties, taxes, and fees may apply, depending on the destination country. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information. Shelby Games is not responsible for any customs-related delays or fees.